Frequently Asked Questions

Where are you located?

The haunted house is located on the Galway Downs Horse Track along Los Caballos Road. Directions from Apple Maps or Google Maps will take you to Galway Downs main entrance.

Please note actual directions below. We do have lighted signs once you turn into Los Caballos Road.

 

FROM north of Temecula

Highway 15 South, exit 79/Temecula Parkway.

Turn Left onto Temecula Parkway

Drive 6 miles and turn Left into Los Caballos Road.

Drive 1 mile until you reach the gates that are illuminated with RED LIGHTS.

If you reach a stop sign on Los Caballos, you've gone too far.

 

FROM south of Temecula

Highway 15 North, exit 79/Temecula Parkway.

Turn Right onto Temecula Parkway

Drive 6 miles and turn Left into Los Caballos Road.

Drive 1 mile until you reach the gates that are illuminated with RED LIGHTS.

If you reach a stop sign on Los Caballos, you've gone too far.

Do I have to buy my tickets online?

No you do not, however on busy days you'll avoid the ticket booth lines if you purchase online.

Can I use a credit card to buy my tickets?

Yes, we encourage all those wishing to use their credit card to do so online. However cash and credit are accepted at the ticket booth when you arrive.

Do I have to print the tickets I buy online?

No you do not. Save your paper and your ink.  Simply keep the emailed receipt you receive after you buy your ticket on your phone. Then either download the tickets to your phone or show your email to the ticket booth or front of the line when you arrive. Our rep will scan your ticket from your phone and stamp your hand once you are checked in.  You're all set!

I deleted my emailed receipt, can I still get in to the event?

Yes you can, please just be sure to bring proper identification with you. Purchasing person must be present with valid identification to check party into event.

What are the hours of operation?

We are open from 7pm to 11pm on Friday and Sundays and 7pm to 11:30pm on Saturday's.

How long does it take to get through the haunted house?

Typically guests get through the haunted house within 10 minutes.

How many times can I go through the haunted house?

You are allowed to go as many times as you wish. Please just be sure to get back into the attraction line to go through the haunted house again. We want to make sure everyone gets a chance to see it.

What time do you stop allowing guests to go through the haunted house?

Last guest will be let into the attraction 15 minutes prior to closing. Please be sure to arrive at least 30 minutes prior to closing time to ensure you are able to go through the haunted house.

What happens if I buy tickets and can't attend?

Please contact us at least 24 hours prior to ticketed date. If available we will exchange your ticket(s) for another day we are open. Sorry but at this time we are not offering refunds for any reason.

What if I or my child gets too scared to go all the way through the haunted house, can I get a refund?

At this time we are not offering refunds for any reason. Tickets are non-refundable.

What if I get too scared inside the haunt and need to leave?

There are emergency exits marked with black curtains, plus a safety word that if said will have you escorted out of the maze immediately for your safety and wellbeing.

Do I have to stay the entire time you are open?

No, you are free to come and go as you please. Please be sure to arrive at least 30 minutes prior to closing time to ensure you'll be able to get through the attraction.

Can my child under the age of 13 go in without me, haunts aren't my thing?

All guest ages 13 and under must have an adult 18+ years of age accompany them into the haunt.

Is it a maze or a house?

It's both really. The haunted house was constructed with many different rooms and you'll have to find your way out of the “maze” like rooms to get out of the haunted house.

Is it an actual house?

No, this haunted attraction is not an actual house. There is not a constructed hard shell roof and there is no running water. The “haunted house” was constructed on the property as an attraction and will be taken down after the season is over. Much like a movie set or other type of attraction you'd visit at a theme park. Nothing inside the haunt is actually haunted.

Will I be touched while inside the haunt?

We have two ticket types, please see below for details.

General admission guest will not be touched while inside the haunt.

VIP admission guest will be touched,  possibly picked up and moved. They may get wet, non staining liquid sprayed on them and touched with liquid or hard eatable substances.

Can I touch the monsters?

Absolutely no touching is allowed of the haunt actors, monsters, props or walls.

Do you have food and beverages there?

Yes, all food and beverage is on sale onsite and is provided by Galway Downs.

Can I take pictures inside the haunt?

No there is no flash photography or photos taken inside of the haunt.

Do you host fundraisers?

Yes we are more than happy to host your fundraiser. We love being able to give back to the community. We offer up to 20% of all profits received during the fundraising event to the organization requesting the fundraiser. It is up to the organization to promote their fundraiser, Hyde Street Massacre Haunted Attraction may also promote said fundraiser online through our social media platforms. Please contact Heather Ball (thebloodshedbrothers@gmail.com) to discuss details of your fundraiser.